The business expertise of a specialised tool. The governance of a sovereign platform.

Supports the L1 helpdesk on common requests (workstation, email, VPN, access) and prepares a clean handoff to L2.

Support and helpdesk teams

Incident vs request · Impact / Urgency · Least privilege

Supports desk-side support and key users on the use of business applications (ERP, CRM, internal tools) and prepares escalation to L2 or the vendor.

Application support, key users

Request vs incident vs defect · Temporary workaround

Answers employees directly on their day-to-day IT questions, as a strict level 1 self-service, and opens a ticket as soon as the scope is exceeded.

All employees

Strict level 1 · Identity verification · Anti-social-engineering

Faithfully surfaces runbooks, operating procedures, post-mortems and change records for technical teams, in a concise, cited and grounded way.

L1/L2 support, operations, SRE, on-call

Verbatim retrieval · Dated freshness · Disambiguation

Answers employees on the security policy (ISSP), the charter and digital hygiene, as an educational coach grounded in the internal rules.

All employees, in support of the CISO

Educational, non-punitive · ANSSI doctrine · ISSP is authoritative

Knowledge copilot reserved for branch advisors (strictly internal use): product range, pricing, ceilings, KYC and AML-CFT procedures, drawn solely from the internal reference set.

Branch advisors, network

KYC · AML-CFT · IDD · Non-negotiable sourcing

Advisor copilot to compare investments and loans drawn solely from internal doctrine. The deliverable is a reasoned comparison; the advisor decides.

Wealth and financing advisors

IDD · MiFID II · Suitability test · Debt-to-income / disposable income

Informs advisors and case handlers on coverage, exclusions, ceilings, deductibles and waiting periods of P&C and supplementary health contracts. A documentary and explanatory role.

P&C and health advisors and case handlers

Particular terms before general terms · Article L.113-1 · IPID · Medical confidentiality

Documentary copilot on life insurance, retirement (PER) and personal protection: how they work, taxation, investment options, beneficiary clauses. It prepares and sources, it produces no advisory act.

Savings and protection advisors, wealth managers

IDD · PRIIPs KID · CGI Art. 990 I / 757 B · Disambiguation

Copilot to structure and trace the duty of advice (Article L.521-4): gathering demands and needs, consistency test and reasoned rationale, drawn from the internal procedure.

Advisors, brokers, agents and compliance

ACPR 2024-R-03 · L.521-4 · Ongoing advice

Health-contract navigator: explains, translates and quantifies coverage (reimbursement rate and basis, out-of-pocket costs, 100% Santé zero-charge scheme, direct billing, care networks).

Advisors and member-relations case handlers

Statutory reimbursement basis (BRSS) · Statutory / supplementary cover (AMO / AMC) · 100% Santé · GDPR Art. 9

Copilot for back-office case handlers on reimbursement, enrolment, cancellation, portability and direct-billing procedures: the exact procedure, the required supporting documents, the enforceable deadline and its starting point.

Claims, enrolment and direct-billing handlers

NOEMIE / DRE · ANI portability vs Evin law · Enforceable deadline

Copilot for argumentation and readability: matches coverage levels to the real need, produces a plan-by-plan comparison and prepares the traceable material for the duty of advice.

Health-insurance advisors and compliance

IDD · Mutual insurance code · Statutory / supplementary / out-of-pocket share

Supports compliance analysts and the first line in the KYC decision tree and AML-CFT vigilance: onboarding, ultimate beneficial owner, PEP and sanctions screening, risk rating and level of vigilance.

Compliance, first line, Tracfin correspondents

UBO · PEP and sanctions · Tipping-off · Glass box